Terms & Conditions

Book Information

All book information is supplied in good faith, whilst every effort is made to ensure it is correct we might make mistakes. To minimise mistakes we state why we consider a book to be a first edition for instance.

Ordering

We aim to process all orders on the same working day as receipt of order and all books are supplied subject to availability. An automated confirmation e-mail will be sent to confirm your details and the books ordered - this is for guidance only and you will be contacted directly in the event of a query, price change or shortage of a book if relevant. We reserve the right to refuse the supply of any item without providing a reason. All products remain the property of Old Bakery Books until payment in full has cleared. All personal information provided by yourself is only used in the processing of your order and is not forwarded to any third party.
Credit/Debit card information is not held by Old Bakery Books, after completion of your personal details and books ordered you will be directed to a secure website to give those details to either Google Checkout or Nochex where the sites have the expected security.
On receipt of notification of your payment we make a final check that the book is as described before charging your account.

Delivery

All delivery times quoted are for working days which exclude Saturday, Sunday and any Public Holidays. Delivery times quoted are for guidance only and all shipments are governed by the Terms & Conditions of the relevant carrier. No claim for liability or consequential loss can be accepted against the late delivery of a parcel. Royal Mail items are normaly delivered in 1-2 days (in the UK.) but cannot be considered lost until 15 working days have elapsed.

Returns

In addition to your statutory rights under the Distance Selling Regulations detailed below you also have the right to cancel any order made so long as the request to cancel has been made in writing (email is fine) and received within 7 days from the day after you receive the order. You are responsible for the safe storage and return of the items at your cost and risk. All items must be received back in the original condition as supplied with all seals/shrink wrap intact A refund will be issued within 10 days after the order is returned. If our descriptions are incorrect we will refund the return postage costs, in addition to the full refund (including our original postage  charge to you).

Distance Selling Regulations

The Distance Selling Regulations 2000 are designed to protect customers who are not physically present with the seller at the time of purchase. They cover purchases made via email and the Internet, together with telephone and mail order.

They only apply to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business contracts and auctions.

Under the Regulations, consumers have the right to:

• details in writing about the supplier and the terms of the transaction
• written confirmation of their orders
• further information, including a notice of cancellation rights, the complaints procedure, after-sales services and guarantees
• delivery within 30 days unless otherwise agreed

Consumers have a cooling-off period of seven working days in which to cancel the contract, starting from when the goods are received, without having to give a reason. If no details of the cooling-off period have been given by the supplier to the consumer, it is extended to three months.
The right to withdraw can be exercised by the consumer even after the goods have been delivered, or the services have been provided. The consumer is entitled to receive a full refund for a cancelled contract within 30 days.
There are some exceptions to these rights of cancellation, including:

• contracts for the provision of accommodation, transport, catering or leisure services, where these services are supplied on a specific date or for a specific period
• the sale of customised goods or perishable goods
• sealed audio or video recordings, or software, which has been opened
• sales by auction